Structuring onboarding and training processes to background
Case studiesUE LifeSciences

Structuring onboarding and training processes to support scale-up

Structuring onboarding and training processes to

UE LifeSciences is a fast-growing women’s health innovator developing accessible early-detection technologies for women’s cancers, with its innovations helping screen 2+ million women across 10 countries.

Case Study Stats Background

20%

Increase in reps’ and partners’ sales performance after implementation

Introduction

  • UE LifeSciences is a fast-growing medical device company that has created
    breakthrough devices for the early detection of cancer in women.
  • They have a footprint in 10 countries and a large number of channel partners

Challenges

  • Rapid growth in the size of sales team
  • A product category that is new to the market
  • Measuring training effectiveness for channel partners
  • Need for a seamless onboarding process.

Approaching the solution

  • Need to structure their onboarding, training and monitoring processes, as well as automate them to the extent possible, in order to keep pace with the rate at which they were scaling.
  • leveraged Awarathon’s knowledge assessment and video assessment modules for onboarding, sales training as well and product certification for channel partners.
  • The standardization of these processes, the ability to get automated results and reports, and visibility over what channel partners were saying to customers, made all the difference.
  • Management now had a robust overview of sales readiness as well as competency gaps for all customer-facing teams.
  • This allowed much better consistency in sales pitches as well as tighter control over product messaging, especially given that UE LifeSciences’ cancer detection devices are unique products
    in the healthcare space.

Difference made

  •  Management able to measure and track training effectiveness for teams across 10 countries
  •  20% increase in reps’ and partners’ sales performance after implementation
  •  Structured onboarding and product certification process
  •  Consistency in quality of sales pitch to stringent medical professionals

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